Anonymous
map-marker Cincinnati, Ohio

Wrong item sent to me

I ordered pajamas and received a sweater jacket and the customer service phone number doesnt work at all!
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Barbara T Nlv

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Fit and color don’t work

JustFashionNow - Fit and color don’t work
JustFashionNow - Fit and color don’t work - Image 2
I finally got the other coat. It was the right color (camel) the one that I received weeks ago is the wrong color ( yellow) The packaging was horrible, the coats are extremely wrinkled & the fit isnt good. So I am requesting a refund. Please advise, what is my next step? Thank you, Barbara Thayer
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Pros:
  • Great looking fashions
Cons:
  • Purchases come poorly packaged

Preferred solution: Full refund

Kate F Vtn

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Because the shirt that you delivered to me is sewn inside out I can't wear this shirt.

JustFashionNow - Because the shirt that you delivered to me is sewn inside out I can't wear this...
JustFashionNow - Because the shirt that you delivered to me is sewn inside out I can't... - Image 2
My order came the details of my order HBC0372**** Was also shipped on 918 **** at 14: 54:48 EST sky T0839FB51143 (1) medium Khaki my other items came and I was ordering more things but now I will put them on hold until this shirt gets dealt with. I cannot wear this shirt its inside out and the decorations is on the wrong side!! Could you please send me a replacement shirt asap. Thank you kathy
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Preferred solution: Another shirt sewn correctly.

Resolved
Betsy W Zcw

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Resolved: Trying to return top that I received that is not as pictured on the site

JustFashionNow - Trying to return top that I received that is not as pictured on the site
JustFashionNow - Trying to return top that I received that is not as pictured on the site - Image 2
Updated by user Oct 21, 2023

Company fixed the issue and I have been provided with apology. I decided to keep item.

Original review Sep 21, 2023
Want to return green top that I received that is not as pictured on just fashion now website. Can't get yo return screen on website. Not sure why. MYne because listed as on sale.
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Pros:
  • Cute clothes

Preferred solution: Full refund

User's recommendation: Be careful and don't buy sale items. Probably not returnable if on sale

Barbara T Nlv

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Verified Reviewer
| map-marker Charlotte, North Carolina

I had a refund request (it hasn’t been resolved as yet) but thus far “just fashion now has been very polite & professional

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JustFashionNow - I had a refund request (it hasn’t been resolved as yet) but thus far “just...
JustFashionNow - I had a refund request (it hasn’t been resolved as yet) but thus far... - Image 2
I ordered 2 other coats but received one And the color was not the color I picked out. Im having a bit of a problem finalizing my refund although communication has been very professional.
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User's recommendation: Keep order records up to date & use the tracking device

Rozsa M

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Request of return

JustFashionNow - Request of return
JustFashionNow - Request of return - Image 2
Like to get authorization for return and same it is not possible. Please help me to get my return ticket email it to me. I called the phone number from the official site of the company but it was a wrong number. Thank you for your help
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Pros:
  • Very few if any
Cons:
  • Can not think of anything

Preferred solution: Returns authorization form

Lucille M Mwc

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Request for a return lable

JustFashionNow - Request for a return lable
JustFashionNow - Request for a return lable - Image 2
I am trying to return two dress and a top for some time now I cant keep them they are too big I am struggling to get a answer please do your best to send these two lable
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Pros:
  • Reasonable prose clothing
Cons:
  • There products are not what i expected in quality and materials

User's recommendation: This is the hardest sight to get in touch to returne so make sure when ordering things you are going to be able to return the items

Barbara T Nlv

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My correct order did not arrive

JustFashionNow - My correct order did not arrive
JustFashionNow - My correct order did not arrive - Image 2
I purchased 2 other coats I only got 1 & the color was not the one I selected The Oder is HBIDIO336****
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Pros:
  • Good looking prices
Cons:
  • Different order

Preferred solution: Full refund

Resolved
Mary L Fat

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Verified Reviewer
| map-marker Buena Park, California

Resolved: Order not received.

Updated by user Sep 19, 2023

Company fixed the issue and I have been provided with apology. I sent an email that my dress didn’t arrive and the company shipped it

Original review Sep 12, 2023
I ordered a blue elegant dress on August 22nd and still have not received it. It was size XL. I do not have the order number since I didnt receive a confirmation email. My info is: 8412 Valley View St Buena Park,Ca 90620 562-340-**** Please dont charge me for this chat because I dont see anything saying I would be charged. Please write me back so I know you got this email. mlarivere1234@***.com
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Lena J Xjw

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Verified Reviewer

Order confirmation and goods not received

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Hello, I placed an order with justfashionnow on November 11th, 2023, but did not receive an order confirmation or product until i opend up an Paypal delict, because there was no order confirmation i couldn´t make a retoure. I would never buy theire again!
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Loss:
$187
Pros:
  • Affordable fashion
Cons:
  • Delivery delays

Preferred solution: Full refund

linda s Fre

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Verified Reviewer
| map-marker Pickerington, Ohio

I have an order not placed through your web site, but my account has been charged. i no loger want the product and would like my $$ refunded

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i did not complete and order and would like to cancel it and have my $$ refunded. i have spent over an hour trying to get actual assistance on a refund. if you are used to ordering from Amazon, continue this customer service is a joke. i am glad my order is only $50 dollars as i will probably never a see a refund the run around and jump through hoops is frustrating. the phone # for customer service is no longer in use.
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User's recommendation: i have spent over an hour t rying to get actual assistance on a refund. if you are used to ordering from Amazon, continue this customer service is a joke. i am glad my order is only $50 dollars as i well probably never a see a refund the run around and jump throug hoops is frustrating. the phone # for customer service is no longer in use.

1 comment
linda s Fre

OMG this goes on and on and on with absolutely no assistance to my issue.!!!!!!!!!!!

Susan N Twj

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Missing item from shipment

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Missing cross neck casual solid open front cardigan from order. Am I going to receive this? I have been charged so either I get the product or give me a refund. HBCO371****. I received the other items and see you are still advertising this orange cardigan. Susan Niven
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Loss:
$29

Preferred solution: Deliver product or service ordered

User's recommendation: no customer service and no returns.

Sandra S Egl

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Can’t get ahold of anyone to make a return

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JustFashionNow - Can’t get ahold of anyone to make a return
Cant log into site to request a return ticket and there is no customer service phone number to contact anyone or talk to
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Pros:
  • Easy ordering
Cons:
  • No customer service contact & return process

Preferred solution: I’d like to make a return and get a refund for 1 item

User's recommendation: Don’t buy here if you might need to return an item it’s impossible to get ahold of anyone

Georgiann K

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IReturn difficulties

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Original review Sep 16, 2023
I am filing this through Pissed Customer. I Cannot return my purchase. No response from customer service. Tried 5 times to contact customer service and get NO RESPONSE. Order #HBC0371****
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Preferred solution: Full refund

Vanity Pmn

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Verified Reviewer
| map-marker Carteret, New Jersey

Costumer Servicei

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I have been asking, emailing and texting you guys for over 2 weeks now for a VALID PHONE NUMBER!!! I have yet to hear from anyone. All the numbers you have listed are NO GOOD. I don't understand what the problem is!!! I have written review after I am a very first time customer. Why do you ignore your costumers??? Im quite surprised that you are able to stay in business!! You have my phone number so you could even call me. Im so disappointed with your company. Thank you. Barbara
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User's recommendation: Go elsewhere

1 comment
Vanity Pmn

I have already written, emailed, texted and called all your bogus phone numbers. I don’t know what else to say

Phyllis M Phi

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Verified Reviewer

Impossible to reach a human

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I received an ugly top in the mail today. I did not order this item. I am a pissed consumer. Please call me 847-909-**** or 847-659-****.
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Preferred solution: Full refund

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